Returns - How it works

You can return items to us within 14 days of receipt without providing any reason. Ideally, please fill out our cancellation form online or print it and include it with your return shipment.

Returns within Germany

If you have a registered customer account with us, you can easily create your return in your user account and print a free DHL return label.

Please note: Free returns are only available for orders placed via a customer account. If you ordered as a guest or do not have an account, free return shipping is unfortunately not available. In this case, please return the goods at your own expense to the following address:

Return address:
die form Online Shop
℅ Returns
Haarenstraße 33
26122 Oldenburg
Germany

Returns from EU countries

For orders from EU countries, please return the goods at your own cost to the following address:

Return address:
die form Online Shop
℅ returns
Haarenstraße 33
26122 Oldenburg
Germany

Returns from non-EU countries

If you are ordering from outside the European Union (e.g., Switzerland, the USA), please declare your package as "returned goods". Otherwise, import duties and taxes may apply, which we will have to charge to you, or in some cases, we may have to refuse the shipment.

Return address:
die form Online Shop
℅ returns
Haarenstraße 33
26122 Oldenburg
Germany

EORI number: DE 55 17 141

Refunds

Once we have received your return, it will usually be processed on the same or the next business day. After the items have been checked, we will promptly refund the purchase amount using your original payment method.

Incorrect delivery or defective item

If you have received an incorrect item or a product has arrived damaged, please contact us. In such cases, we will of course cover the return shipping costs.

If you have any further questions, feel free to contact us via email at any time.