Shipping & Delivery

The following conditions apply for shipping within Germany:

• Standard shipping: €5
• Express shipping: from €28
• Free shipping from €30 – with a registered customer account
• Free shipping from €500 – without a customer account

Standard shipping usually takes 1–3 working days for items in stock.

Please note: For deliveries outside Germany, different shipping rates apply. These depend on the weight and destination and are automatically calculated in the shopping cart. 

With every order, you will automatically receive a shipping confirmation via email including a link to the tracking information.

If you do not see the email in your inbox, please also check your spam folder.

Shipping usually takes place the next working day or within 24 hours – provided the items are immediately available. Please refer to the delivery time information on the respective product page. 

To change your delivery or billing address, please log in to your customer account and select the “Addresses” section. There you can edit your saved addresses at any time.

Please note: A change of delivery address for orders that have already been placed is only possible if you selected prepayment as your payment method.

If you paid via PayPal or Klarna, unfortunately it is not possible to change the delivery address afterward. In this case, we kindly ask you to cancel the order by phone or email. You can then place a new order with the desired delivery address.

We kindly ask for your understanding – for security reasons and due to the policies of our payment providers, it is not possible to change the address after completing an order paid with PayPal or Klarna.

You can have your order delivered to any valid private or business address within Germany.

DHL Packstations and postal branches are also possible as delivery addresses.

To correctly address a shipment to a Packstation or postal branch, please enter your full Post Number (Post-ID) in the “Address supplement” field.

Important: The last four digits alone are not sufficient! Enter the Packstation or postal branch as the street name and the respective number as the house number.

For deliveries within Germany, we also offer the option of DHL Express Shipping.

Orders placed by 2:00 PM (Monday to Friday) will be shipped the same day. Delivery on the next working day is guaranteed by DHL Express.

Important: Unfortunately, Saturday delivery cannot be guaranteed. 

You can conveniently pay for your order online and then pick it up at our store in Oldenburg.

Simply select the shipping method “Pick up in store” during the checkout process. Your order is usually ready for collection within a few hours.

If the option is not displayed, please leave a note in the comment field of your order (e.g. “I would like to pick up in store”).

You will receive an email as soon as your order is ready for collection.

Pick-up address:
die form – Haarenstraße 33
26122 Oldenburg
Germany

Our opening hours:
Tuesday – Friday: 10:00 am – 6:00 pm
Saturday: 10:00 am – 6:00 pm 

If your package shows visible damage upon delivery, please refuse to accept it and ask the delivery person to document the damage in writing. The package will then be repackaged by DHL and automatically returned to us.

In this case, please inform us by phone or email so we can process the issue immediately.

If you accepted a damaged package, please take clear photos of the packaging and visible damage before opening it.

If the contents are also damaged, please photograph all affected items and email the images to us as well.

If the packaging was undamaged but the goods inside were affected, please also send us photos of the damaged items by email.

We will review the case promptly and get back to you as soon as possible.