Orders & Account

After successfully placing your order, you will automatically receive an order confirmation by email from our system.

If this email does not appear in your inbox, please first check your spam folder.

If you still can't find a message, please contact our online shop team – we’re happy to assist you:

📩 bestellung@die-form.de
☎️ +49 441 – 21 909 42

A subsequent change to your order is generally possible – but with a few exceptions:

• Your order has already been shipped.
• You paid via Klarna – Klarna does not allow changes after the order has been placed.
• In the case of custom or made-to-order items that are already in production.
• For orders placed with PayPal, changing the shipping address is not possible.

If you would like to change your order, please contact us as soon as possible – preferably by phone or email. We will gladly check whether a change is still possible.

📩 bestellung@die-form.de
☎️ +49 441 – 21 909 42

If you place multiple orders within a short period of time and they are being shipped to the same delivery address, we will combine them into one shipment – wherever possible.

This helps reduce packaging waste and contributes to protecting the environment.

Yes, you can also conveniently place your order by phone or email.

📩 Write to us at bestellung@die-form.de
☎️ Or give us a call at: +49 441 – 21 909 42

No – there is no minimum order value with us! You can conveniently and easily order even smaller items.

From an order value of €500 (or €30 with a customer account), you also benefit from free shipping within Germany. Shipping outside Germany depends on the weight and volume of the shipment. The shipping costs can be determined in the shopping cart 

By registering in the die form online shop, you benefit from numerous advantages:

• Free shipping from €30 order value (without registration from €500) within Germany
• One free return per order via your customer account within Germany
• Access all orders at any time in your personal account
• Faster checkout thanks to automatically filled-in shipping information
• Manage your personal wishlist for future purchases
• Redeem and manage vouchers directly in your account

To update your personal information or addresses, please log in to your customer account and select the relevant section:

• “Personal details” – e.g. name, phone number, or date of birth
• “Addresses” – manage shipping and billing addresses
• “Preferred payment method” – e.g. PayPal or bank transfer

Make your changes directly in the respective field and then click the green “Save changes” button. That’s it – your info is updated.

If you would like to subscribe to our newsletter, simply click the button below or directly here.

After filling out the registration form, you will receive a confirmation email. Please click the link in that email to complete your subscription.

Only after confirming will your subscription to the newsletter be successfully activated.

If you would like to have your customer account deleted, simply send us an informal email including the following details for clear identification:

• First and last name
• Complete billing address
• The email address registered in your account

This information will be used solely for verification purposes. Once we receive your request, we will delete your account and send you a confirmation email.