Shipping & Service

Shipping costs

Shipping costs at a glance:

Warenpost: 3 €
Standard shipping: 5 €
Express shipping: starting from 25 €

Standard shipping costs are:

free shipping with customer account for orders over € 30
free shipping without customer account for orders over 500 €

Shipping costs for shipping outside Germany are excluded from this regulation. The costs vary depending on the weight and recipient country.

Where can I find my shipment tracking?

You will receive a tracking link with every order. You will find this in your shipping confirmation, which you will receive as soon as we have processed your order and handed it over to DHL.

How do I change my delivery address?

To change your delivery address, simply log into your customer account and go to the “Addresses” tab. There you can edit your billing and delivery address.

It is not possible to change the delivery address for orders that have already been placed.

Where can I have my parcel delivered?

You can have your parcel delivered to any valid private or business address.

Parcel stations and post offices can also be used as delivery addresses.

To have your order delivered to a parcel station or post office, please enter your postal ID/postal number in full in the additional address field! The last four digits are not sufficient! Enter the Packstation/Post Office as the street and the Packstation or Post Office number as the house number.

Express delivery

Within Germany, we also offer you the option of express delivery. Please note that delivery on a Saturday cannot be guaranteed.

Please also note that orders placed after 14:00 can only be dispatched by express delivery on the following day.

Pick up in store

We offer Click & Collect or collection from our store. Pay for your order directly in our online store and you will be able to collect your order from our store within 2 hours. To do this, select the shipping method “Pick up in store” in the store or leave a comment in the comment field of your order.

My parcel arrived damaged.

If your parcel already shows severe external damage on arrival, so that it is very likely that the goods inside are also damaged, you should refuse to accept it immediately. Furthermore, make the parcel carrier aware of the damage and note it in writing.

If you have accepted a damaged parcel, please take pictures of the packaging before opening it. If the goods inside are actually damaged, contact us and send the pictures directly by e-mail to bestellung@die-form.de.

Then send us the damaged goods by return, using the returns label from your order confirmation.

Packaging & DHL GoGreen Plus

For shipping, we reuse suitable boxes and packaging materials whenever possible. This helps us make sensible use of available materials and avoid unnecessary packaging waste.

With DHL GoGreen Plus, we support measures to reduce CO₂ emissions when transporting our shipments.

How can I return items?

You can return items to us within 14 days of receipt without giving any reason. Ideally, please fill out our cancellation form online in advance or print it out and enclose it with your return shipment.

Returns within Germany

If you have a registered customer account with us, you can easily create your return in your user account and print a free DHL return label.

Please note: Free returns are only available for orders placed via a customer account. If you ordered as a guest or do not have a customer account, free returns are unfortunately not possible. In this case, please send the return at your own expense to the following address:

Return address:
die form Online Shop
℅ Rücksendungen
Haarenstraße 33
26122 Oldenburg
Germany

Returns from EU countries

For orders from within the EU, please return the goods at your own expense to the following address:

Return address:
die form Online Shop
℅ returns
Haarenstraße 33
26122 Oldenburg
Germany

Returns from non-EU countries

If you order from outside the European Union (e.g. from Switzerland, the USA, etc.), please declare your package as "Returned Goods". Otherwise, import duties and customs fees may apply, which we may have to charge you or – in certain cases – refuse acceptance of the shipment. Please notify us of your return by email, including the tracking number.

Return address:
die form Online Shop
℅ returns
Haarenstraße 33
26122 Oldenburg
Germany

EORI number: DE 55 17 141

Accounce Return via E-Mail

Refunds

As soon as we have received your return, it will usually be processed on the same or the next business day. After checking the items, we will promptly refund your purchase amount via the original payment method.

If you have any further questions, please feel free to contact us by email at any time. z

Under what conditions can I return items?

Whether within Germany or from abroad – returns are generally possible, with a few exceptions.

To ensure your return can be processed smoothly, please observe the following requirements:

You notify us of the return within 14 days of receiving the goods
Custom-made or personalized items are excluded from return or exchange
All tags and accessories (e.g., packaging, spare parts) must be included

For cosmetic products and underwear, additional conditions apply:

Cosmetic products (e.g., for face or body) may only be returned unopened and with intact seal
Perfume must be unopened and unused
Underwear may only be returned unworn and with an intact hygiene seal

Please return all items in their original condition. If products show signs of use, damage, or missing accessories, we reserve the right to refuse the return and, if necessary, claim compensation for loss in value in accordance with legal regulations.

I received a wrong or defective item

If you have received the wrong item by mistake or a product arrived damaged, please get in touch with us. In such cases, we will of course cover the return shipping costs.

Report a defective item

Can I have items exchanged easily or should I place a new order ?

Of course, an exchange is possible! Since we carry many items from small manufacturers in limited quantities, we recommend that you contact us directly by phone or email if you would like to exchange an item.

📩 bestellung@die-form.de
☎️ +49 441 – 21 909 42

Alternatively, you can also notify us of your exchange request directly through your customer account as part of your return:

Create your return as usual in your customer account
Select “Exchange” as your option
Specify the desired size or variant in the comment field

If you want to make sure your preferred size is still available, we recommend placing a new order. This is usually the fastest and most reliable way to receive the right size on time.

Announce Return

Is the return shipping for items free?

Yes – for registered customers in Germany, one return per order is free of charge. You can easily create and download a DHL return label via your customer account.

For our international customers, return shipments must be made at your own expense.

If you did not use a customer account when placing your order (e.g. as a guest), you will have to cover the return costs yourself. A free return is unfortunately not possible in this case.

In general, we offer the option to convert an existing guest account into a full customer account. Please contact us via email or phone.

When will my return be processed?

Your return is usually processed within 12 hours after it arrives at our warehouse.

Once received, we carefully inspect the items. If the goods are unworn, undamaged, and include all original accessories and tags, the refund will be automatically issued via the original payment method.

You will then receive a cancellation invoice by email as confirmation of the return processing.

What payment methods are available at die-form?

Our Payment Methods

We offer a variety of secure and convenient payment options. Simply choose the method that works best for you:

PayPal – Fast, secure, and easy online payments.

Klarna (Pay now) – Instant bank transfer.

Prepayment / Bank Transfer – Transfer in advance, we ship once payment is received.

Direct Debit (via PayPal) – Convenient direct debit from your bank account.

Invoice (via PayPal) – Receive first, pay later.

Credit Card (via PayPal) – Pay easily with Visa, Mastercard, or Amex.

Notes

You do not need a PayPal account to pay by credit card, direct debit or invoice via PayPal.
All transactions are SSL-encrypted and secure.

Can I pay by credit card?

Pay conveniently with Visa, Mastercard, or American Express. Payments are processed securely via PayPal – quick and easy, even without a PayPal account.

How can I redeem my voucher?

You can easily redeem your voucher in the shopping cart under “Enter voucher code” – or alternatively at the end of the checkout process when selecting the payment method. You will find the corresponding input field at the very bottom of the order summary.

My voucher is not working, what should I do?

If you experience any issues redeeming your voucher, feel free to contact us – by email at bestellung@die-form.de or by phone at +49 (0) 441 21909-42.

Bank details for bank transfer

Our banking details are:

Bankverbindung Oldenburgische Landesbank

IBAN: DE41 2802 0050 1165 8101 00

BIC: OLBO DE H2 XXX

Can I shop safely at die-form?

🔒 Data Privacy & Secure Payment

Data privacy and secure payment are our top priorities. That’s why we offer not only classic bank transfer but also modern and secure payment methods such as PayPal and Klarna.

Your data is protected with SSL encryption. This technology ensures a secure connection between your browser and our website.

This way, we ensure that your personal information – especially payment and account details – cannot be viewed or intercepted by third parties.

Change payment method after placing an order

The payment process was canceled? No problem!

Even if your payment wasn't completed, we have already received your order. You can simply choose a different payment method to successfully complete your purchase.

If you have a customer account, you can resume payment at any time. Just log into your account and select an alternative payment method under “Orders”.

Ordered without creating an account? No problem – just use the link in your order confirmation to access and change your payment method directly.

Where can I view my invoices?

You will usually find your invoice as a PDF attachment in the shipping confirmation for your order.

If you no longer have the shipping confirmation, you can access and download your invoice at any time in your customer account under the “Orders” tab.

Don’t have a customer account? No problem – simply contact us, and we’ll be happy to send you a copy of your invoice by email.