Returns - How it works

If you have a registered customer account with us, you can conveniently create your return in your account and generate a free DHL return label.

Please note: Free returns are only available for orders placed via a customer account. If you placed your order as a guest or do not have an account, a free return is unfortunately not possible. In that case, please return the items at your own cost to the following address:

Return address:
die form Online Shop
℅ Rücksendungen (Returns)
Haarenstraße 33
26122 Oldenburg
Germany

If you ordered from an EU country, please return the goods at your own expense to the following address:

Return address:
die form Online Shop
℅ returns
Haarenstraße 33
26122 Oldenburg
Germany

If you order from outside the EU (e.g. Switzerland, USA), please mark your parcel as “returned goods”. Otherwise, customs duties and import charges may apply, which we may charge to you – or, in certain cases, we may have to refuse delivery.

Return address:
die form Online Shop
℅ returns
Haarenstraße 33
26122 Oldenburg
Germany

EORI number: DE 55 17 141

As soon as we receive your return, it is usually processed the same day or the following business day. After inspecting the items, we will refund the purchase amount immediately via the original payment method.

If you accidentally received the wrong item or your product arrived damaged, please contact us. In this case, we will of course cover the return shipping costs.