FAQs

Choose the items you want, add them to your basket and proceed to checkout. Select an available payment method and complete your order. A customer account is optional and can make it easier to manage your orders.

You cannot cancel your order yourself through your customer account. Please contact us as soon as possible by phone on +49 441 21909-42 or by email, so that we can arrange the cancellation for you.

If you paid by bank transfer in advance, we can correct the delivery address as long as your order has not yet been dispatched. Please contact us as soon as possible by phone on +49 441 21909-42 or by email. For other payment methods, we need to cancel the order. You can then place a new order with the correct delivery address.

We offer PayPal, Klarna, bank transfer/pre-payment, direct debit (via PayPal) and purchase on account (via PayPal). You can also pay by credit card: we accept Mastercard, Visa and American Express. Payments are processed via PayPal or Klarna. Available methods are shown at checkout. Full payment information.

With a customer account, open My account → Orders, select the three-dot menu for the order, then choose “Pay for order/Change payment method”.

As a guest: use the payment link in your order confirmation. If that does not work, please contact us by phone on +49 441 21909-42 or by email, or place a new order. A new order does not automatically cancel the original one; any outstanding order may need to be resolved separately. Payment information.

You will find your invoice in the shipping confirmation for the respective order. If you can no longer find your shipping confirmation, you can view and download your invoices again in your customer account under “Orders”. If you do not have a customer account, call us on +49 441 21909-42 or email bestellung@die-form.de, and we will send you a copy. Payment and invoice information.

Within Germany, standard shipping costs €5. Standard shipping is free for registered customers on orders of €30 or more; guest orders qualify for free standard shipping from €500. There is no minimum order value or small-quantity surcharge. Express shipping within Germany is available from €25.

See our Shipping & delivery page for full details.

We normally dispatch in-stock orders within 24 hours, often sooner. Exceptions are possible. Dispatch and transit are different stages: actual delivery time depends on the destination and transport route. If an order contains several items, it may be dispatched once all items are available. If you want in-stock items sooner, place a separate order for them. International deliveries may take longer, and stated delivery times are estimates.

Express shipments are delivered Monday to Friday. Saturday delivery is not guaranteed. Shipping & delivery.

• Green – Ready for immediate dispatch: The item is in stock and is normally dispatched on the next business day. International delivery may take longer.
• Yellow – shorter lead time, for example 5–9 business days: The item is not in stock and we order it from the manufacturer or supplier. The displayed lead time is an estimate.
• Yellow – longer lead time, from around 25 business days: The item is not in stock and will be made for you after you place your order. The displayed lead time is an estimate and may vary; depending on the item, it may be 30–40 or 30–60 business days, for example.
• Red – Sold out: The item is no longer available and cannot be reordered from the supplier. This particularly applies to seasonal items. If an item we usually stock is affected, call +49 441 21909-42 or email bestellung@die-form.de.

You can return items to us within 14 days of receipt without providing a reason. Ideally, please fill out our cancellation form online beforehand, or print it and include it with your return shipment.

If you have a registered customer account, you can create your return in your user account and print a free DHL return label. Free returns are only available for orders placed through a customer account. If you ordered as a guest, please return the goods at your own expense. Returns from EU countries are also sent at your own cost. Exceptions and additional conditions apply to certain items. Please see the detailed Returns & Refunds page.

If you are ordering from outside the European Union (e.g. Switzerland or the USA), please declare your parcel as “Returned Goods”. Otherwise, import duties and customs charges may apply, which we will have to charge to you or, in certain cases, we may have to refuse the shipment.

Return address in Germany:

die form Online Shop · c/o Returns

Haarenstraße 33 · 26122 Oldenburg · Germany

Return address for EU and non-EU returns:

die form Online Shop · c/o returns

Haarenstraße 33 · 26122 Oldenburg · Germany

EORI: DE 55 17 141

For customs information, visit our Returns & Refunds page.

Once your return has arrived with us, we usually process it on the same or the next business day. After checking the items, we promptly refund the purchase amount to your original payment method. Your bank or payment provider may need additional time to credit the refund.

If you received the wrong or a damaged item, please contact us. We will cover the return shipping costs in that case. email customer service.

We offer a gift card in our online shop, where you can choose the amount. You can also add a personal message, the recipient’s name and a preferred delivery date. The code is sent by email after purchase or automatically on the selected date. To order a printed gift card by post, leave the recipient field blank and select “Postal delivery” at checkout. DHL Express and other expedited shipping options are not available for postal delivery.

You can redeem your gift card in the basket under “Enter voucher code”, or at the end of checkout when selecting your payment method. The field is at the bottom of your order summary. For more information, visit our gift-card service.

If your gift-card code does not work, please contact us by phone on +49 441 21909-42 or by email.

For deliveries to EU countries, shipping costs depend on the destination and parcel weight; the exact amount is shown at checkout. We send international orders with DHL Premium Service. Actual delivery time depends on the destination and transport route and may differ from the estimate shown. See Shipping & delivery.

For international orders outside the EU, for example to Switzerland or the United Kingdom, additional customs duties and taxes may apply and are payable by the customer. Shipping costs depend on the destination, parcel weight and order quantity; delivery to some countries is available on request. The available options and shipping costs for your destination are shown at checkout. Customs and tax rules vary by country.

Would you like to export your order to a non-EU country yourself? If you have your order delivered to an address in Germany and then export the goods yourself, for example to Switzerland, we will be happy to provide the export documents required for a possible VAT exemption and include them with your order. Please contact us beforehand. Any VAT exemption is subject to the applicable requirements and proof of export.

For orders up to €2,150 (USD 2,500), import duties and taxes are calculated in the basket. We ship using Postal Delivered Duty Paid (PDDP) through DHL; PDDP cannot be used for orders above this value, and charges are then collected locally. Any duties charged significantly above the final amount are refunded after settlement, usually about two months after import. Duties, taxes and customs or service fees already incurred are not refunded if an order is returned or refused. For full details, visit our Shipping to the USA page.

Our learning videos show you how to clean and care for your Shoto shoes. They also explain what to bear in mind when caring for Shoto’s distinctive finishes.

Compare your foot length with our Shoto size chart. Shoto half sizes provide a little more room or volume, but have the same length as the corresponding whole size. For example, size 44.5 offers a little more room than size 44, but is the same length.

The learning videos introduce different hat and cap styles and offer care advice for a range of materials. Watch the learning videos.